1. COVID-19 Updates
New Zealand deliveries are currently on time
Australia Post are currently experiencing moderate delivery delays
Rest of the World shipping are experiencing moderate shipping delays
2. Shipping Times
All orders are shipped on business days from Auckland, New Zealand
Orders will be shipped the same or next business day
New Zealand Shipping
$5 flat rate overnight shipping New Zealand wide
All orders are shipped with Courier Post
Please add one extra day for rural deliveries
Australia Shipping
$15 flat rate 3-10 day shipping Australia wide
Please allow extra time for COVID-19 related Australia Post delays
Rest of the World
$35 flat rate 10-21 day shipping for all other countries
Please allow extra time for COVID-19 related delays
3. Tracking
Orders can be tracked once shipped on New Zealand Post’s tracking page
4. Packaging
Recycled paper packaging is used where possible
In some cases plastic is necessary due to the nature of the product or for hygiene reasons
5. Refunds and Replacements
All orders are protected by New Zealand’s Consumer Guarantees Act
If for any reason you are unhappy with your purchase please contact us within 14 days of initial dispatch
Include the following information:
- Date of purchase
- Order number
- Name
- Delivery address
- Reason for requesting a refund or replacement
- Photos where applicable
We will do everything we can to ensure your rights as a buyer are protected
All returns must be received by us within 30 days of initial dispatch
If we have sent you an incorrect item, we will send you the correct item along with a courier ticket for return
If you decide you no longer require a product or have ordered an incorrect item, we will provide a refund excluding the shipping and handling fee
Please ensure all returns are packaged adequately as refunds will not apply on damaged items
We are not responsible for any additional freight costs incurred
If your parcel has been returned to us due to an incorrect address or inability to collect it from the post office, we will provide a refund excluding shipping and handling fee
We are not responsible for any additional freight costs incurred