Frequently Asked Questions
you are an unfortunate case of a ‘perfect storm’ where one or more factors of your life is causing you to produce an unpleasant odor
yes some products and treatment packs can be purchased from our shop
if you are having trouble finding any product product get in touch
all payments are currently handled with paypal
The booking and donation forms accept paypal, credit card or debit card
If you are looking for a different option such as bank transfer please get in touch
you can set up a paypal account with a credit option and use that to buy now and pay later
there are no other buy now and pay later options at the moment
you can cancel your consult at any time
refund conditions are as follows:
>> full refund if cancelled within 7 days of payment and you have not submitted your consultation form
>> full refund within 7 days of payment and you have submitted your consultation form and a practitioner hasn’t made first contact
>> 25%-75% refund within 7 days of payment and you have submitted your consult form and a practitioner has made first contact but not second contact. the refund amount depends on the practitioners progress with your consult form
>> all other cancellation refunds will be considered on a case by case basis
a full refund will be given if requested within 7 days of the transaction
maybe
MDs and dentists are extensively trained to understand and solve many different problems with complex body symptoms
while malodor affects everyone at some stage of their lives, it is usually temporary and self-resolving
chronic malodor is rare, difficult to objectively measure, and not very well understood yet by the medical profession
an MD or dentists ability to help depends on whether they have the knowledgebase to make an accurate diagnosis within your appointment time
medical professionals can also be insensitive to malodor to some extent, because they are exposed to many odorous compounds of disease and medication every day
all senses, including the nose, turn blind to frequently encountered stimulants to ensure the senses are available to detect new (and therefore potentially dangerous) odors
this is also known as olfactory fatigue
your MD or dentist might not be able to detect your odor
there are currently two practitioners consulting for onthenose
onthenose practitioners are experienced applied nutritionists with a scientific and practical kowledgebase of identifying and resolving adult human malodor quickly, gently and permanently
looking for something else? get in touch
get support
If you have complications or need in depth analysis and ongoing assistance and support you can book a comprehensive correspondence consult